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Repair Terms & Conditions

There is 7 – 14 working day turnaround on repairs to machines (from date of accepting the quote).  If your machine is not repaired within the stipulated time-frame we will send you a complimentary gift once your machine is repaired.

NB: 

  • A quote will be sent once the machine has been checked by our service department for approval/not accepted
  • Once the machine is repaired an invoice will be sent for payment before machine is dispatched/collected. Please refer to our payment options

We cannot guarantee repairs to machines that are not the Caffeluxe brand as we do not stock these parts. All repairs will be quoted before work commences.

WARRANTY

CAFFELUXE MACHINES

All new Caffeluxe Machines have a 1 year warranty from date of purchase and Demo/refurbished models a 6 month repair warranty from date of repair, and excludes the following:

• any damage caused by accident, negligence, misuse or abuse by any party other than Cafféluxe, its subcontractors or any service providers

• any damage caused by natural disaster; 

• if the machine has been subject to an unsuitable physical operating environment; 

• any damage caused by omitting maintenance and cleaning cycles; 

• if the machine has been serviced or altered by any party other than Cafféluxe, its subcontractors or any service providers; 

• if the machine is used in a manner not contemplated by the manufacturers; or 

• damage is caused due to failing to follow the instructions contained in the manual.