Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original packaging. You will need your order number, the receipt or proof of purchase.

To start a return, you can contact us at info@caffeluxe.com. If your return is accepted, we will do the rest. 

DAMAGES & ISSUES

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, to ensure that we can evaluate the issue and correct it.

Sale items can only be returned if defective.

EXCHANGES

Products that have been ordered incorrectly will be charged a fee of R120 

REFUNDS

• We will notify you once we’ve received and inspected your return
• Please supply us with your banking details so that payment can be processed as soon as the returned items have been inspected

MACHINES

 Coffee Machine Returns Policy

We have a 7-day return policy, meaning you have 7 days from receiving your coffee machine to request a return.

• The machine must be unused and in its original packaging to be eligible for a return.
• Used machines cannot be returned unless they are faulty or broken.
• Proof of purchase is required.

We reserve the right to inspect faulty machines before approving a return or replacement.

Full Terms & Conditions