Returns & Exchanges

You may return purchased goods to Cafféluxe within seven days of receipt.

The goods must be returned with all packaging and documentation and be undamaged in any way.

A written reason for the cancellation must accompany the returned goods.

Please send returned goods via normal postal service to Cafféluxe Unit 3, 9 Printers Way, Montague Gardens, Cape Town 7441

It is the customer’s responsibility to notify Cafféluxe that goods are being returned, and a copy of the proof of return (image) stating the tracking number has to be sent to info@caffeluxe.com The goods remain the customer’s responsibility until they are received and signed for by Cafféluxe

If an unwanted product is returned and exchanged for a different product, the customer will be charged or refunded any price difference, and the customer will be charged for return shipping.

 

Compatibility Returns

If you are not satisfied with the compatibility of the capsule in your specific machine, please contact us immediately to arrange a refund.

You may return purchased goods to Cafféluxe within seven days of receipt.

The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re-saleable state. Only orders with less than 5% usage will be fully refunded. All returns with over 5% usage will be refunded at a pro-rata rate.

The compatibility is clearly stated under the information of the actual product, however 100% compatibility cannot be guaranteed.